Shipping policy
1. Shipping Destinations
We provide international shipping to most countries and regions worldwide.
2. Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Costs & Free Shipping
- Free Shipping on all orders over $280.
- Orders below $280 will be charged standard shipping rates, displayed at checkout.
4. Delivery Time
Estimated delivery time is 7–20 business days after dispatch, depending on your location and local customs processing.
5. Order Tracking
Once shipped, you will receive a shipping confirmation email with a tracking number to monitor your delivery.
6. Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or fees charged by the destination country.
Any such charges are the responsibility of the customer.
7. Undelivered / Lost Packages
- If your package is lost during shipping, please contact us promptly with your order number.
- We will investigate and assist with a replacement or refund.
8. Address Responsibility
You are responsible for providing a correct and complete delivery address.
We are not liable for delays or non-delivery caused by an incorrect address.
Contact Us
Chongqing Hanyi Trading Co., Ltd.
Email: hanyitrading@hotmail.com
Phone: +86 13175134704
Address: Unit 1, 11-25, No. 88 Jianxin East Road, Wulidian Street, Jiangbei District, Chongqing, China
Website: https://luneopal.com/